Ombudsman & Customer Services Standards

Exceptional customer service is the platform that we have built our business on. We pride ourselves that 75% of our business is from referrals and recommendations and that we are known for our honesty, efficiency and straight talking. Our clients know that we are professional, ethical and accountable in everything that we do.

We respect your privacy and will not divulge any personal information without a specific request from you, or where we are required by law to reveal certain details. We are a member of both the National Association of Estate Agents (NAEA) and Association of Residential Letting Agents and ARLA. We are also members of The Property Ombudsman and abide by all of the relevant codes of conduct.   Each member of our staff is required to attain the relevant qualification as soon as possible.

However, should you at any point have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you.  Please click on the link here to read our Complaint Procedure for both SALES & LETTINGS

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